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Privacy Policy

Who We Are

This website (the "Service") is owned by SDA Flooring, Inc. Our website address is: https://www.sdaflooring.com. If you have any questions about this Privacy Policy, please contact us. We may be contacted by email at showroom@sdaflooring.com or contacted over the phone at (425) 641-1211.

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

Information Collection And Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information ("Personal Information") may include, but is not limited to:

  • Name
  • Email address
  • Telephone number
  • Address
  • IP Address

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact Forms

When a person sends a message through our contact forms on our site, we collect the information that they choose to provide in the fields of the contact form which includes a person's full name, their email address, and their phone number. This information is used and stored to contact the inquirer regarding their interest in our business and not for marketing purposes. This information that we have about you is stored indefinitely until destroyed.

Analytics

We use Google Analytics to collect information that tracks the metrics of our site. This data may include information such as your browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics. Any IP addresses collected through Google Analytics are anonymized while tracking. If you wish to opt out of tacking, you can install Google's Google Analytics Opt-out Browser Add-on here. You can also find Google's privacy policy here.

We use ExactMetrics on our site to allow Google to collect analytics information. The ExactMetrics privacy policy can be found here.

Hosting Provider

We use Cloudways to provide hosting services for our website - the Service. Cloudways may collect personally identifiable information about you while you use our website. Their privacy policy can be found here.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.

We may be using "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

SendGrid

We use Sendgrid to send emails from our website such as outgoing email from contact forms and from our quote requests and to deliver order notes regarding quote requests.

Sendgrid will track what links were clicked in our emails and if the emails were opened or not. They may also track additional information. SendGrid's privacy policy regarding their services can be found here.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

WooCommerce and Quote Requests

We collect information about you during the quote request checkout process on our online store which is apart of the Service.

What we collect and store

While you visit our site, we’ll track:

Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order! We also use your zip code to determine whether you’re within our physical range of service, as we do not deliver our products outside of Washington State.
We’ll also use cookies to keep track of cart contents while you’re browsing our site, but these cookies do not store any personal information.

When you request a quote from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, and phone number. We’ll use this information for purposes, such as, to:

  • Send you information about your quote request and quote
  • Respond to your requests, including refunds and complaints
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them
  • If you submit a quote request, we will store your name, address, email, phone number, and additional notes regarding your quote request if you choose to leave them, and products you requested a quote for which will be used to populate the checkout fields for future quote requests

We generally store information about you for as long as we need the information for the purposes for which we collect and use it. This may include your name, email address and billing and shipping addresses.

Quote request information will be kept with our hosting provider for around four (4) months.

Who on our team has access

Members of our team have access to the information you provide us. For example, both website Administrators and Shop Managers can access:

Order information like what products were requested a quote, when it was requested and what zip code the quote requester resides in, and
Customer information like your name, email address, ip address, billing and shipping information, and phone number.
Our team members have access to this information to help fulfill quote requests, communicate with the customer, and support you if you have any issues, complaints, or questions.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes only by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

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